answer:Ernő Téglás' research on probability representations in infants and the development of deductive and probabilistic reasoning has been funded by an ERC Starting grant. His recent research is guided by questions targeting preverbal infants' access to abstract concepts and logical operations and asking how do infants acquire the conceptual sophistication necessary for abstract combinatorial thought involved in everyday reasoning.

answer:Ernő Téglás has conducted several studies on preverbal infants' access to abstract concepts and logical operations. One of his notable findings is that infants as young as three months old have an innate ability to represent numerical information and perform basic computations, such as addition and subtraction. He has also shown that infants can learn to use probabilistic information when making predictions about future events. In one study, Téglás and his team presented 11-month-old infants with a sequence of events that followed either a deterministic or probabilistic pattern. They found that infants who were familiarized with the probabilistic pattern were more likely to expect the same pattern to continue, suggesting that they had learned to use probabilistic information to predict future events. In another study, Téglás and his colleagues showed that 10-month-old infants were able to learn rules of simple deductive reasoning. The infants were presented with a series of scenes that followed a logical rule (e.g. "If there is a cat, then there is a ball"), and they were able to anticipate the outcome of new scenes based on this rule. Overall, Téglás' research suggests that preverbal infants have more advanced cognitive abilities than previously thought and are capable of reasoning about abstract concepts such as probability and logic from a very early age.

answer:There are several ways businesses can make it easy and acceptable for customers to voice their complaints: 1. Provide multiple channels for customers to communicate: Offer phone, email, chat, and social media channels where customers can easily reach out. 2. Train employees to handle complaints: Make sure every employee is trained to handle complaints professionally and empathetically. 3. Have a clear and simple complaint process: Have a clear and simple process for customers to submit complaints, including what information they need to provide and how long they can expect to wait for a response. 4. Respond promptly: Respond to complaints as quickly as possible, ideally within 24 hours. 5. Show empathy: Show understanding and empathy towards the customer’s problem, and take responsibility for any mistakes made. 6. Offer solutions: Offer reasonable solutions to customers' complaints, and be willing to go the extra mile to win them back. 7. Follow up: Follow up with the customer after the complaint has been resolved to ensure they are satisfied with the outcome. By implementing these practices, businesses can make it easy and acceptable for customers to voice their complaints, and turn negative experiences into positive ones.

answer:Certainly! Here is an example of a complaint handling process that a business can implement based on the given text material: 1. Provide multiple channels for customers to communicate: Offer phone, email, chat, and social media channels where customers can easily reach out. 2. Train employees to handle complaints: Make sure every employee is trained to handle complaints professionally and empathetically. 3. Have a clear and simple complaint process: Have a clear and simple process for customers to submit complaints, including what information they need to provide and how long they can expect to wait for a response. 4. Respond promptly: Respond to complaints as quickly as possible, ideally within 24 hours. 5. Show empathy: Show understanding and empathy towards the customer's problem, and take responsibility for any mistakes made. 6. Offer solutions: Offer reasonable solutions to customers' complaints, and be willing to go the extra mile to win them back. 7. Follow up: Follow up with the customer after the complaint has been resolved to ensure they are satisfied with the outcome. An example of how the complaint handling process can work in practice: 1. A customer files a complaint through the business's website contact form. 2. Within 24 hours, an employee responds to the customer, acknowledging their concern and expressing empathy. 3. The employee asks for further information to better understand the issue and assures the customer that they will look into it. 4. The business investigates the issue and determines an appropriate solution. 5. The employee contacts the customer again, offering a solution and going the extra mile if necessary. 6. The customer accepts the solution, and the employee thanks them for bringing the issue to the business's attention. 7. The employee follows up with the customer a few days later to ensure they are satisfied with the outcome and to ask if there are any further concerns.